PROFESSIONAL EXPERIENCE

2010 - Present
Guest Relations, Spiritual Care and Volunteer Services Manager, Magee Rehabilitation Hospital Jefferson Health, Philadelphia, PA
Magee Rehabilitation Hospital’s mission is to improve the quality of life of persons with disabilities by providing high quality physical and cognitive rehabilitation services.
  • Oversee all aspects of the Guest Relations and Spiritual Care departments, ensuring the highest level of customer service for the patient experience.
  • Oversee all aspects of volunteer recruiting, screening, interviewing, orienting, and training, for the 96-bed in-patient rehabilitation hospital and outpatient centers; manage more than 250 active volunteers annually.
  • Identify staffing support needs and develop volunteer positions to maximize department efficiencies, saving more than $25,000/year; train and lead teams of volunteers on concurrent projects for multiple departments.
  • Serve as a team member on hospital-wide initiatives including the patient-family advisory council, culture of excellence program, community health needs assessment survey, staff orientations, healing garden, cost saving and revenue generating projects.
  • Seek and collaborate with corporate and community partners for sponsorships and volunteer support for hospital’s programs.
  • 2010-2012: Managed all aspects of wheelchair sports programs for four nationally sanctioned teams, created annual budget, managed athletes and sponsorship requirements, booked travel, purchased equipment, managed events as tournament director, liaised with community centers to promote program.

2004 - 2010
Director of Events and Communications, MANNA, Philadelphia, PA
MANNA is a volunteer-driven non-profit that home-delivers meals to more than 900 clients coping with life-threatening illnesses
throughout the greater Philadelphia region, including Southern New Jersey.
  • Reported to the CEO, and has held increasingly responsible roles as events manager, development manager, assistant director of development. Former chair of workplace safety committee.
  • Oversight of all aspects of events and communications departments, including logistical planning, budgeting, and management of department staff, interns, volunteers and board committees; responsible for raising $1M in organization’s $3.8M annual budget. Secured contracts with vendors for events; tracked and reported expenditures within budget; served as on-site point person. Liaised with community partners for sponsorship and in-kind support and oversight of sponsorship recognition for special events.
  • Launched the first-annual Nourish Awards and silent auction in 2010, produced ChefAID black-tie galas for 325 attendees, A Show of Hands art auction with more than 300 items up for bid, and Shut Up & Dance performances by dancers of Pennsylvania Ballet grossing more than $100K each. Has led the team for 7 years on organization’s largest fundraiser Pie in the Sky, a bake sale that raises more than $250K annually and engages hundreds of volunteers to help sell and distribute 10,000 pies and cakes. Worked with many third-party fundraising partners, including Philadelphia magazine on Design Home and Philly Cooks! Helped coordinate the MANNA annual volunteer appreciation parties and launched MANNAfests young-friends program that raised almost $20K since its inception.
  • Produced a host event for the national ANSA conference, helped coordinate the MANNA annual volunteer appreciation parties and launched MANNAfests young-friends program that raised almost $20K since its inception.
  • Identified volunteer needs, recruit and schedule volunteers for events; trained and managed volunteers to bake and package 9,000 pies; train volunteers on-site at event registrations, silent auctions and at tabling events.
  • Create and implement marketing campaigns and public relations plans for fundraising events and mission; create and edit communications for web, and email, volunteer and print newsletters; develop and design brochures for mission. Served as spokesperson for the organization in print, and on radio and TV; coordinated and facilitated on-site tours; recruited donors and volunteers at tabling events.
  • Developed and implemented social media and e-commerce/e-philanthropy strategies and campaigns; liaised with web developers on all projects; made recommendations for and maintained volunteer and e-commerce database platforms; troubleshot and resolved e-commerce and website issues.

2000 - 2004
Public Relations and Event Planning Associate, Fleischman Gerber & Associates, Philadelphia, PA
Office Manager, Automated Document Systems, Philadelphia, PA
Fleischman Gerber & Associates is a full-service public relations and special events firm specializing in non-profit, political and arts
and cultural organizations in the Greater Philadelphia Area. Automated Document Systems is a computer software consulting firm.
  • Managed events for clients by coordinating vendors, staff volunteers and interns; created timelines and schedules.
  • Solicited in-kind donations for non-profit fundraisers; coordinated silent auctions, ad books and receptions.
  • Alerted local, regional and national media of events and openings; managed media interviews on-site.
  • Managed main office administration for two companies; responded to satellite requests from management, media and clients.
  • Supervised internship program for public relations and event management students.
  • Clients included: 1812 Productions, Anti-Defamation League, Citizens for Arlen Specter, Equality Forum, Fairmount Community Development Corporation, Jewish Federation General Assembly, Julie Welker Real Estate, Philadelphia Theatre Company, Philadelphia Mural Arts Program and the Theatre Alliance of Greater Philadelphia.

1998 - 2000
Senior Research Assistant, University of Pennsylvania, Section of Geriatric Psychiatry, Philadelphia, PA
The Section of Geriatric Psychiatry conducts patient-oriented and practice research on late-life depression, Alzheimer’s disease and
related dementias, alcohol abuse and delirium.
  • Managed research assistants for five concurrent research projects; supervised scheduling of client interviews, data entry and output of findings; conducted depression screens for research projects at dialysis centers and the Philadelphia VA Medical Center.
  • Developed and maintained databases in Microsoft Access and Excel; prepared scanned Teleform data reports.
  • Managed administrative tasks for departmental meetings, including minutes.

1997 - 1998
Recording Studio Manager, Third Story Recording Studio, Philadelphia, PA
Third Story Recording is a professional analog and digital recording studio in Philadelphia that has produced gold records for Paula
Cole and produced tracks and albums for artist’s including The Temptations, Tori Amos, Julian Lennon and Patti Labelle.
  • Booked studio time; coordinated studio musicians with recording artists.
  • Managed front office, accounts payable/receivable, tracked and billed session hours, maintained inventory and purchased and placed advertising.
  • Supervised internship program for audio engineering students.

1989 - 1997
Walden Book Company, Inc., Store Manager, Moorestown, NJ
National book retailer, held increasingly responsible positions from bookseller and assistant manager, to store manager of two
locations.
  • Managed staff of 10 employees, merchandising, inventory control, loss prevention and payroll.
  • Trained sales staff; held top national sales position in the company for Preferred Reader membership program and developed regional in-store trainings on the program.

EDUCATION

2019 - Anticipated Graduation 2021
Jefferson University (Thomas Jefferson University + Philadelphia University)
  • iMBA - Innovation Master of Business Administration

1998 – 2000
University of Pennsylvania, Philadelphia, PA
  • Post-Baccalaureate Undergraduate Studies in Music History, Drama and Folklore

1990 – 1993
Richard Stockton College of New Jersey, Pomona, NJ
  • Bachelor of Science/Social Work (BSW)

1988 – 1990
Burlington County College, Pemberton, NJ
  • Hospitality Management


PROFESSIONAL DEVELOPMENT